Delivery Policy

This Policy applies to all deliveries made by BetaZen Infotech Private Limited (CIN U62099WB2023PTC265741) in connection with the services, digital products, subscriptions, paid consultations and digital certificates offered through betazeninfotech.com. Our offerings include, without limitation: • Custom web and software development (including WordPress) • Mobile application development • AI/ML solutions • Cloud and DevOps services • UI/UX design • Digital marketing and WhatsApp marketing • Technology consulting and paid appointment-based consultations • Digital/SaaS products, subscription plans and digital certificates This Policy operates alongside the applicable Statement of Work, order confirmation or subscription terms. Where a signed agreement or Statement of Work conflicts with this Policy, the signed agreement or Statement of Work will prevail for that engagement.

BetaZen Infotech deals exclusively in digital and intangible deliverables. We do NOT sell, stock, ship or courier any physical goods, and no physical shipment, tracking number or postal dispatch is involved in any of our transactions. All deliverables — including source code, software builds, design files, documentation, license keys, credentials, subscription access and digital certificates — are delivered electronically over the internet. Accordingly, references in this Policy to "delivery" mean the electronic provision of, or grant of access to, the relevant digital deliverable, and not the movement of any physical item.

Depending on the nature of the engagement, we may deliver digital products and services through one or more of the following methods: • Email — delivery of files, documents, invoices, credentials or activation details to the email address you provide • Secure download links — time-limited or access-controlled links to download deliverables • Source-code repository access — access to a version-control repository (for example, on completion of and payment for development work) • Deployment to your environment — deployment of the application or solution to your hosting, cloud account or server • License keys and credentials — issuance of license keys, API keys, or login credentials for software and SaaS products • Dashboard / account access — provisioning of access to a hosted dashboard, control panel or subscriber account The applicable method(s) will be specified in your Statement of Work, order confirmation or the product description at the time of purchase.

Delivery timelines for custom services (such as web/software development, mobile apps, AI/ML, cloud/DevOps, UI/UX design and marketing engagements) are governed by the agreed Statement of Work, project schedule or proposal for that engagement. Because each project is bespoke, timelines are estimated and are typically structured around agreed milestones, phases or sprints rather than a single fixed delivery date. Any indicative timeline shared before a Statement of Work is signed is an estimate only and is subject to finalisation of scope, requirements and payment. Project deliverables and milestone handovers are ordinarily released in accordance with the agreed payment schedule of 40% as an advance to commence work, 30% at the agreed mid-project milestone, and the remaining 30% before final delivery/handover. Delays in client-side approvals, inputs or payments may correspondingly extend delivery timelines, as described in Section 7.

For standardised digital products, SaaS subscription plans, digital certificates and paid consultations, access is generally provisioned or activated automatically once payment is confirmed. • Activation or access is typically granted within 24 to 48 hours of confirmed payment, and is often immediate • For subscription plans, access is enabled for the duration of the paid subscription term and is subject to the applicable subscription terms and our Cancellation Policy • For paid appointment bookings, confirmation and joining details are provided electronically for the scheduled slot • For digital certificates, the certificate is issued electronically once the underlying requirements and payment are completed If access is not available within the timeframe above despite confirmed payment, please contact us using the details in Section 12 so that we can investigate and resolve the issue.

Delivery and activation are initiated only after your payment is successfully authorised and confirmed. Payments made through betazeninfotech.com and our checkout flow ("BetaZen Pay") are processed by third-party, PCI-DSS-compliant payment gateways that handle card, UPI, netbanking and wallet transactions. We do NOT store your full card number or CVV. Once payment is confirmed, we will send an order or payment confirmation (for example, by email) together with, or followed by, the applicable access details, credentials or download links. All prices are primarily in Indian Rupees (INR); pricing in US Dollars (USD) may apply for international clients. GST is charged as applicable at 18%. For detailed payment terms, invoicing, 1.5% per month on overdue amounts and related matters, please refer to our Payment Policy.

While we make reasonable efforts to deliver within the agreed or indicated timelines, certain factors may delay delivery. These include, without limitation: • Pending client inputs — delayed provision of content, assets, requirements, access, feedback or approvals • Change requests — modifications to scope after work has commenced • Payment delays — non-payment or delayed payment of amounts due under the agreed schedule • Third-party dependencies — delays attributable to hosting providers, payment gateways, app stores, domain registrars, APIs, or other external services and vendors • Technical issues — unforeseen technical or integration challenges • Force majeure — events beyond our reasonable control, including internet or power outages, cyber-attacks, natural disasters, government action, or other events described in our Service Agreement Policy Where a delay is caused by such factors, the delivery timeline will be extended by a reasonable period, and BetaZen Infotech will not be liable for delays that are not attributable to us.

On delivery of a milestone or the final deliverable, you may be given a review window (as specified in the Statement of Work) to inspect the deliverable and report any issues, defects or deviations from the agreed scope. If you do not raise reasonable, documented objections within the applicable review window, the deliverable will be deemed accepted and handover will be treated as complete. Issues that fall outside the agreed scope may be addressed as a separate, chargeable change request. Final handover — including transfer of source code, repository access, deployment or delivery of final files — is ordinarily completed after acceptance and receipt of all amounts due for the relevant phase, in accordance with the Payment Policy and the Service Agreement Policy.

Where delivery involves license keys, API keys, login credentials, repository access or dashboard access, you are responsible for keeping such credentials secure and confidential. • You must not share credentials with unauthorised persons and should change any temporary passwords promptly • BetaZen Infotech is not responsible for loss, misuse or unauthorised access arising from your failure to safeguard credentials or from actions taken within your own systems or accounts after handover • Continued support, maintenance, warranty coverage and any service levels after delivery are governed by the applicable SLA & Support Policy and/or the relevant maintenance agreement, with support ordinarily available during Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding national and state public holidays) Your use of the delivered software, credentials and systems is also subject to our Acceptable Use Policy.

Successful electronic delivery depends on the accuracy of the contact and account information you provide. You are responsible for supplying and maintaining a correct email address, phone/WhatsApp number and any other details required for delivery. • If delivery fails because of incorrect, incomplete or outdated contact details supplied by you, we will not be treated as having failed to deliver, and any resulting delay is not attributable to us • Please check your spam or junk folders and any storage limits before reporting non-receipt • If you have not received a deliverable, download link, credential or activation that you expected, contact us promptly using the details in Section 12 and we will re-issue or re-send it to the correct destination where reasonably possible Additional charges may apply where repeated re-delivery is required due to information issues on your side.

As our deliverables are digital, refund eligibility is limited and is governed by our Refund Policy and Cancellation Policy. Where a refund is available for an eligible digital product, our refund window is 7 (seven) days, and approved refunds are processed within 7 to 10 business days. Once a digital deliverable has been accessed, downloaded, activated or delivered, or once bespoke development work has commenced, refunds may be restricted as set out in the Refund Policy. Nothing in this Delivery Policy limits any rights you may have that cannot be excluded under applicable Indian law. For the commercial terms of each engagement, please also refer to the Service Agreement Policy, the Payment Policy and, where relevant, the Disclaimer.

If you have any questions about delivery, have not received a deliverable, or wish to raise a grievance relating to this Policy, please contact us: • Company: BetaZen Infotech Private Limited (CIN U62099WB2023PTC265741) • Email: info@betazeninfotech.com • Alternate email: connect@betazeninfotech.com • Phone / WhatsApp: +91 78900 00199 • Address: 1/A, 603, 6th Floor, Saltee Plaza 1, Khudiram Bose Sarani, near ILS Hospital, K.B. Sarani, Arjunpur, Kaikhali, Kolkata, West Bengal 700028 This Policy is governed by the laws of India. Any dispute arising out of or in connection with delivery shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at Kolkata, and the courts at Kolkata, West Bengal, India shall have exclusive jurisdiction, subject to such arbitration. We aim to acknowledge and address delivery-related concerns within a reasonable time of receipt.