Technical Support
Round-the-clock helpdesk for your websites, apps, and IT infrastructure.
What we deliver
How BetaZen approaches it
Technology problems don’t keep office hours, and neither do we. Our SLA-backed helpdesk covers your websites, applications, servers, and email — triaging issues over phone, WhatsApp, and email, monitoring uptime around the clock, and fixing problems before most users ever notice them.
Headquartered in Kolkata, we combine on-site visits across West Bengal with remote support for clients throughout India and overseas, so help is close by whichever timezone you work in.
From first conversation
to working software.
A practical four-stage process keeps decisions visible and progress measurable.
Onboard & Document
We audit your systems, gather credentials securely, and agree on SLAs — so when an issue hits, nobody is hunting for passwords.
Monitor Proactively
Uptime, disk, SSL, and error-rate checks alert our engineers early, often before your users feel anything.
Resolve & Communicate
Tickets are triaged by severity and fixed by the right specialist, with plain-English updates until closure.
Review & Prevent
Monthly reports cover incidents, response times, and root causes, plus recommendations that shrink next month’s ticket count.
Reasons teams
build this with us.
Minutes, not days
Guaranteed response times by severity — critical incidents are acknowledged within 15 minutes, day or night.
One team for everything
Website down, email bouncing, server full — one number to call instead of juggling three different vendors.
Fewer repeat incidents
Every ticket gets a root-cause note, so the same problem doesn’t come back next month wearing a new hat.
Common
questions.
What response times do you guarantee?
Critical outages: 15-minute acknowledgement and immediate escalation. High-priority issues within 2 hours, routine requests within one business day — all written into your SLA.
Can you support software that another company built?
Yes. We take over third-party systems regularly — after a short technical review we document the stack, set up monitoring, and support it as if we’d built it ourselves.
Do you provide on-site support in Kolkata?
We do. On-site engineers are available across Kolkata and nearby West Bengal districts for hardware, network, and go-live situations, while everything else is resolved remotely at speed.
Is there a pay-as-you-go option or only annual contracts?
Both. Choose a monthly retainer with bundled hours or a prepaid hour pack you draw down as needed — many clients start small and upgrade once they see the response times.
Let’s build the right thing.
Share your requirements and we will take it from there.
Contact BetaZen ↗